Casual Admin Receptionist

Murray Valley Aboriginal Cooperative (MVAC) was established in 1974 with a vision to provide health, housing, and childcare/education services to our community. As the largest service provider in Robinvale, we are committed to Child Safe Standards and to ensuring the safety and well-being of all children and young people in our care.

About this role

Casual Reception and Administrative Tasks. This role supports MVAC with the team with reception focused duties on a flexible, hourly basis. To provide support as-needed during staff shortages. The Receptionist provides front of house and administrative support for the MVAC Family and Community Services, and, Social Emotional Wellbeing team, ensuring all clients and visitors are warmly welcomed and assisted in a culturally safe and respectful way. The receptionist supports smooth day to day operations by answering the phones, being a welcoming friendly face, facilitating access to appointments and workers, providing simple help-seeking assistance and completing general reception tasks. The position is supervised by the Manager Social Emotional Wellbeing and a key inclusion of the Social Emotional Wellbeing team, ensuring that positivity, compassionate listening and respectful role modelling is maintained.

Key Responsibilities

• Greeting and welcoming clients and visitors, providing information about MVAC Family and Community services, and ensuring the waiting area feels safe and respectful for Aboriginal community members and all visitors.
• Managing client arrivals and departures, including checking and updating personal details where necessary, supporting access to staff, negotiating requests and available supports, simple situational problem-solving, reassuring and calming distressed community members as they await their key workers, role modelling calm and compassionate presence. 
• Answering and directing phone calls, booking and rescheduling appointments for Family and Community service staff, and passing on messages in a timely manner.
• Record keeping, maintaining call log and visitor register
• Routinely check reception area for cleanliness
• Routine checklists for monitoring Work, Health and Safety
• Monitoring the waiting area and communicating with service staff when there are urgent or vulnerable community members (e.g. elders, children, distressed clients) seeking support.
• Supporting ease of flow for community services, sharing information about upcoming community events, gatherings, opportunities and local resources and letting clients know about pick up times and meeting areas where relevant.
• Maintaining a tidy, safe reception and waiting area, including simple cleaning of high touch areas (e.g. toys, chairs, counters) in line with infection control and workplace safety requirements.
  
  

Key Requirements

Essential:

• Understanding of and respect for Aboriginal and Torres Strait Islander cultures and the role of Aboriginal Community Controlled Organisations, with a commitment to culturally safe, non judgemental customer service.
• Previous experience in a reception, customer service or administrative role, preferably in a health or community setting, with the ability to manage a busy front desk.
• Good communication and interpersonal skills, including clear and respectful verbal and written communication with clients, families, Elders and staff.
• Basic to intermediate computer skills, with the ability to learn client-record and booking systems, use email and standard office software, and accurately enter and update client information.
• Strong organisational skills, including the ability to manage competing demands, maintain confidentiality, and follow MVAC policies and procedures.
• Ability to work as part of a team, show reliability and flexibility with hours where required, and hold (or readiness to obtain) a Working With Children Check, police check and relevant vaccinations in line with MVAC policy.
  

What we offer

• Salary packaging benefits.
• Support for professional development and training.
• Flexible, supportive, and culturally respectful work environment.
  

Hours

Monday – Thursday: 9:00am – 5:00pm

Friday: 9:00am – 4:00pm

How to apply

To apply for this role, please download the attached Position Description. Then, using the Apply Now form below, upload a cover letter that responds directly to the key responsibilities and selection criteria outlined in the PD, along with your current resume.